Return & Refund Policy

At ZTN STORE, we want you to have a simple and reliable shopping experience.

Right of Withdrawal

For distance sales in Morocco, customers may exercise their legal right of withdrawal within 7 days from receiving the product, subject to the conditions and exceptions provided by Moroccan law.

The product should be returned in the condition in which it was received and, where applicable, with its original packaging and accessories.

Damaged or Incorrect Products

Please check your order when you receive it. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:

Email: zwitinsefian@gmail.com

Please include your order details and clear photos of the product so we can review the issue.

Refunds

When a return is accepted under the applicable rules, ZTN STORE will refund the amount due in accordance with Moroccan consumer-protection law. Where the legal right of withdrawal applies, the refund will be made within the period required by law.

Return Requests

To request a return or ask about a refund, please contact us at:

Email: zwitinsefian@gmail.com

Return instructions will be provided after we review your request.

Legal Exceptions

Certain products may be excluded from the right of withdrawal where Moroccan law provides an applicable exception, including certain personalized products or products that cannot be returned by their nature or that may deteriorate quickly.

For any questions regarding returns or refunds, please contact us using the email above.